1. Introduction and Acceptance
These Terms of Service ("Terms") govern your use of the Exploro platform ("Platform", "Service"), operated by Exploro ("we", "us", "our"). By accessing or using the Platform, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Platform.
These Terms apply to all users of the Platform, including travel bloggers ("Bloggers") who embed our chatbot widget on their websites, and visitors ("Visitors") who interact with the chatbot on those websites.
2. Description of Service
Exploro provides an AI-powered chatbot platform designed for travel bloggers. The Platform works as follows:
- We scrape and process publicly available blog content provided by Bloggers, including text, image references, and affiliate links
- We use this content to train an AI chatbot that reflects the Blogger's voice, recommendations, and expertise
- Bloggers embed a chat widget on their website, allowing their Visitors to receive personalised travel itineraries and recommendations
- After a configurable number of free interactions, Visitors may purchase premium access to continue using the chatbot
3. Account Responsibilities
To use certain features of the Platform, you must create an account. When doing so, you agree to:
- Provide accurate, current, and complete information during registration
- Keep your account credentials confidential and secure
- Notify us immediately of any unauthorised use of your account
- Accept responsibility for all activity that occurs under your account
You must be at least 18 years old to create an account on the Platform.
4. Content Licence
You retain full ownership of your blog content at all times. By connecting your blog to Exploro, you grant us a non-exclusive, worldwide, royalty-free licence to scrape, process, store, and use your publicly available blog content solely for the purpose of training and operating the AI chatbot on your behalf.
This licence continues for as long as your account is active. Upon termination of your account, we will cease using your content and delete stored copies within a reasonable timeframe, subject to any legal retention requirements.
5. Payments and Revenue Share
When Visitors purchase premium itinerary access through your chatbot widget, the revenue (after payment processing fees) is shared as follows:
- 70% to the Blogger
- 30% to Exploro
Payouts are processed monthly, subject to a minimum payout threshold. If your balance does not meet the minimum threshold, it will roll over to the following month. Exploro reserves the right to modify the revenue share percentage with at least 30 days' written notice.
6. Refund Policy
All purchases of premium itinerary access are final. Because the service delivers digital content that is accessed immediately upon purchase, refunds are not available.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, by completing a purchase, you:
- Expressly consent to the immediate provision of the digital content
- Acknowledge that you will lose your right to cancel once the digital content has been accessed
This does not affect your statutory rights where digital content is faulty or not as described under the Consumer Rights Act 2015. If you believe the service is faulty, please contact us at [email protected].
7. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose
- Attempt to reverse-engineer, decompile, or interfere with the Platform's operation
- Submit content that infringes on the intellectual property rights of others
- Use the Platform to distribute malware, spam, or engage in phishing
- Resell, redistribute, or sublicence the widget or its output without our written authorisation
- Attempt to access another user's account or data without permission
8. Intellectual Property
All intellectual property rights in the Platform, including but not limited to the software, AI models, design, branding, and documentation, are owned by Exploro or its licensors. Nothing in these Terms grants you any rights to our intellectual property except the limited licence to use the Platform as described herein.
Bloggers retain all intellectual property rights in their blog content, subject to the licence granted in Section 4 above.
9. Termination
Either party may terminate this agreement at any time. As a Blogger, you may stop using Exploro by removing the widget from your site and deleting your account. As a Visitor, you may stop using the chatbot at any time.
We reserve the right to suspend or terminate any account that violates these Terms, without prior notice. Upon termination:
- Your access to the Platform will cease
- Any outstanding revenue share balance above the minimum threshold will be paid out
- We will delete your stored content within a reasonable period, subject to legal retention obligations
10. Limitation of Liability
To the fullest extent permitted by law, the Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform. Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total amounts paid to you (or by you) through the Platform in the 12 months preceding the claim.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful for us to exclude or limit liability
11. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
12. Changes to These Terms
We may update these Terms from time to time. Where changes are significant, we will provide at least 30 days' notice via email or through the Platform before they take effect. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the changes.
13. Contact
If you have any questions about these Terms of Service, please contact us at [email protected].